In short: every plan starts with a 30-day free trial. You can cancel at any time during the trial and won't be charged. After your first payment, you have 5 days to ask for a full refund. After that, payments are non-refundable, but you can cancel at any time to stop future renewals. Because CalorieScience is software, there are no physical products to return.
1. About this policy
This policy explains how free trials, payments, refunds and cancellations work for CalorieScience subscriptions. It forms part of our Terms of Service (caloriescience.ai/terms).
- Who we are: CalorieScience Healthtech Pte. Ltd., 160 Robinson Road, #14-04 Singapore Business Federation Centre, Singapore 068914 ("CalorieScience", "we", "us").
- Who it applies to: subscribers to the Basic and Professional plans, and anyone buying add-ons or AI credit top-ups ("you").
- Business use: CalorieScience is a professional tool for nutrition practitioners. By subscribing, you confirm you are using it for your practice or business.
- Returns: CalorieScience is a digital service with no physical goods, so there is nothing to return. "Refund" in this policy means money paid back to your original payment method.
2. Free trial
New subscribers get a 30-day free trial on the Basic and Professional plans, on every billing option (Monthly, Half-Yearly and Yearly).
- You need to add a payment card when you sign up, but you won't be charged during the trial.
- Your first payment is taken automatically on day 31, unless you cancel before then.
- We'll email you a reminder 7 days before your trial ends.
- If you cancel during the trial, you won't be charged, and your access ends when the trial finishes.
- Each practitioner or practice can have one free trial. We may refuse or end a trial if we see repeat sign-ups or misuse.
3. Refunds
If you ask within 5 days of your first paid charge, you'll get a full refund. After that, payments are non-refundable.
| Situation | Refund? |
|---|---|
| Cancelled during the 30-day free trial | Nothing is charged, so there's nothing to refund |
| Asked within 5 days of your first paid charge after the trial | Yes, in full, once per customer |
| Asked more than 5 days after your first paid charge | No |
| Renewal charges (e.g. your second 6-month or yearly payment) | No, but you can cancel to stop the next renewal |
| Charged twice, charged the wrong amount, or charged after cancelling in time | Yes, always, in full |
| We permanently discontinue the service, or can't provide it for a long period because of our own fault | Yes, a pro-rata refund for the unused period |
| Account closed by us for breaching our Terms | No |
Once your first-payment refund is processed, your subscription and access end straight away.
Refunds go back to your original payment method, usually within 5–10 business days, depending on your bank. We refund in the currency you paid in, and we're not responsible for any exchange-rate differences or fees charged by your bank.
4. Monthly plans
Monthly plans have no minimum term. You can cancel at any time, and your plan stops at the end of the month you've already paid for.
- Half-Yearly and Yearly plans are paid upfront for the whole period. If you cancel, you keep access until that period ends, and the plan won't renew.
5. Cancellation and your data
You can cancel whenever you like. Your plan won't renew, and you keep full access until the end of the period you've paid for.
How to cancel: go to Settings → Plans & Billing, or email support@caloriescience.ai. Cancel at least 24 hours before your renewal date so there's time to process it.
Your client data: your client records hold health information, so we won't delete them the moment you cancel.
- After your paid period ends, your account becomes read-only for 90 days, and you can still export your client records, meal plans and reports during that time.
- After that, we delete your data permanently, as set out in our Privacy Policy (caloriescience.ai/platform-privacy) and in line with UK/EU GDPR.
- If you subscribe again during the read-only period, everything is restored.
6. Add-ons and AI credit top-ups
Add-ons (extra client blocks, extra logins)
- Add-ons are charged pro-rata for the time left in your current billing period, then renew along with your plan.
- Once your add-on charge has been made, it isn't refundable for the current period. If you ask within 5 days and haven't used the added capacity, we'll refund it.
- You can remove an add-on at any time, and the change takes effect at your next renewal.
AI credit top-ups
- Top-ups are one-off purchases. If you ask within 5 days and haven't used any of the credits, we'll refund you in full. Once any credit from a pack is used, that pack can't be refunded.
- Your monthly plan credits are used before your top-up credits.
- Top-up credits last 12 months from the date you buy them and carry over between billing periods. They stay in your account for that 12 months even if you cancel, so they're there if you come back.
- Credits have no cash value and can't be transferred.
7. Founding Circle, Clinic and Enterprise
Founding Circle and founding-cohort pricing
- Founding Circle subscriptions follow this policy, except that the 30-day free trial doesn't apply. Any free period is set out in your Founding Circle agreement.
- Your founding rate stays yours for as long as your subscription stays active. If you cancel, switch plans or let your subscription lapse, you lose the founding rate and can't get it back. If you rejoin later, you'll pay the standard price.
- If your Founding Circle agreement says something different from this policy, the agreement takes priority.
Clinic and Enterprise plans
Refunds, cancellations and minimum terms for Clinic and Enterprise plans are set out in your order form or contract. This policy only applies where your contract doesn't cover something.
8. Requesting a refund, disputes and your rights
How to request a refund: email support@caloriescience.ai from the address on your account. Include your name, the date of the charge, and the reason for your request. We'll reply within 3 business days.
Chargebacks: please contact us before disputing a charge with your bank, since we can usually sort things out faster. If you raise a chargeback for a charge that this policy says isn't refundable, we may suspend your account until the dispute is resolved.
Your legal rights: nothing in this policy limits any rights you have under the law that applies to you, including consumer protection laws that can't be excluded by contract.
Changes to this policy: we may update this policy from time to time. If we make a significant change, we'll email active subscribers at least 30 days before it applies. Payments already made stay under the version of the policy in place when you paid.
Contact: CalorieScience Healthtech Pte. Ltd. · support@caloriescience.ai · 160 Robinson Road, #14-04 SBF Centre, Singapore 068914